Refund policy

Shipping costs are non-refundable and the cost of returning the item will be the responsibility of the customer. When you receive your refund, any shipping charges paid on your order will be deducted.

If you are shipping an item over £50, you should consider using a trackable postage service, as we can’t guarantee that we will receive your returned item.

Once the goods have been received, we will send you an email to notify you that we have received it. 

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

If you haven't received it in this time please contact us.

In the case of exchanges, please explain what exchanges you wish to make and provide your contact details should we need to seek clarification. We recommend that you contact us at info@hundredhousecoffee.com in advance of making exchange so that we can advise you on suitable replacements. We will only exchange coffees if you are unsatisfied with the product. 

You will receive an email confirmation once the exchange has been processed.