Shipping + Returns
All of our coffee is generally roasted to order, or roasted within 5 days of being shipped – we do our best to deliver the freshest coffee possible to you.
All shipping is through Royal Mail and FedEx, the prices are based on the weight of your order and delivery location. We occasionally offer free delivery promotions.
Delivery in the UK is usually 1-2 business days from the date of shipping.
If you require a special delivery, with a tracking service for orders under 5kg, then please contact us on firstname.lastname@example.org prior to placing your order.
COMMUNICATION + DELIVERY TIMES
We dispatch orders every day, however as our coffees are generally roasted to order, your order may not be dispatched the same day as you place your order. We will notify you if we expect delivery to be outside of the target times and you will be given the option of holding or cancelling your order.
Please make sure that the shipping address is correct as we are unable to redirect orders once they have been dispatched.
Please note that we are unable to process orders until your payment has been cleared.
RETURNS AND EXCHANGES PROCESS
We hope that you love our coffee, but if for any reason you are dissatisfied, please return it to us unused in its original packaging within 7 days.
To complete your return, we will require your proof of purchase.
To return your product, please mail it to:
Hundred House Coffee
Shropshire SY7 9HJ
Shipping costs are non-refundable and the cost of returning the item will be the responsibility of the customer. When you receive your refund, any shipping charges paid on your order will be deducted.
If you are shipping an item over £50, you should consider using a trackable postage service, as we can’t guarantee that we will receive your returned item.
Once the goods have been received, we will send you an email to notify you that we have received it.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you haven't received it in this time please contact us.
In the case of exchanges, please explain what exchanges you wish to make and provide your contact details should we need to seek clarification. We recommend that you contact us at email@example.com in advance of making exchange so that we can advise you on suitable replacements. We will only exchange coffees if you are unsatisfied with the product.
You will receive an email confirmation once the exchange has been processed.
CONDITIONS AND BEST PRACTICE
When returning items, please retain proof of sending, in case of a dispute. All items must be returned unused, in their original packaging, in saleable condition. We will refund the full value of your order, excluding shipping costs.
POSTAGE AND INSURANCE
You are responsible for returning the items to us in good condition. Please use appropriate packaging and shipping service to ensure that any items are not damaged in transit and are returned in a timely manner.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, traceable means to return your order to us.